Last Updated: Jun 4, 2024
CUSTOMER SERVICE
If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.
PROMOTIONAL ACTIVITIES
If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals), Retail Partners, and Point-of-Sale Platform.
The categories of information we may collect include:
Other consumers (e.g., referrals)
Retail Partners
Point-of-Sale Platform
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We may ask you to provide various personal information when using the services, as described below.
We may need to collect and use some of the information listed below because we are either legally required to do so or because we need it to provide the requested services to you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services.
CUSTOMER SERVICE
If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.
PROMOTIONAL ACTIVITIES
If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.
We generally retain data according to the guidelines below.Type of Data | Retention Period |
---|---|
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website within 5 years of collecting it. |
Data we collect in order to process and ship orders you place with us, including Email address, Postal address, Telephone number, Purchases, General location data | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 7 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Online Identifiers, Purchases | We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form |
Data we collect when you sign up for promotional and marketing communications, including Email address | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
Data we collect when you review our products, answer surveys, or send feedback, including Name, Online Identifiers, Purchases | We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations, and for a minimum of 24 months. |
Data we collect for security purposes, including Name, Online Identifiers, Internet Activity, Purchases, Credit or debit card number | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
We process personal information for the following business and commercial purposes:
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
Personal Information Category | Categories of Service Providers | Categories of Third Parties |
---|---|---|
Personal Identifiers | Ad Networks, Business Operations Tool, Commerce Software Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Data Analytics Providers, and Shipping Services |
Internet Activity | Commerce Software Tools, Payment Processors, and Sales & Marketing Tools | Ad Networks and Data Analytics Providers |
Commercial Information | Business Operations Tool, Commerce Software Tools, and Payment Processors | Ad Networks and Commerce Software Tools |
Financial Information | Business Operations Tool, Commerce Software Tools, and Payment Processors | None |
Location Information | Commerce Software Tools and IT Infrastructure Services | Ad Networks, Commerce Software Tools, and Shipping Services |