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Our Privacy Policy

Last Updated: Jun 4, 2024

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CUSTOMER SERVICE

If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.

PROMOTIONAL ACTIVITIES

If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number and bank or other financial account number
  • Location Information, including general location data
  • Physical and Audio Data, including audio recordings, video recordings, and photos
  • Protected Classifications and Other Personal Characteristics, including age and sex, gender, or gender identity

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals), Retail Partners, and Point-of-Sale Platform.

The categories of information we may collect include:

Other consumers (e.g., referrals)

  • Personal Identifiers, including Email address

Retail Partners

  • Personal Identifiers, including Name, Email address, Postal address, and Telephone number
  • Internet Activity
  • Commercial Information, including Purchases

Point-of-Sale Platform

  • Personal Identifiers, including Name, Email address, Postal address, Telephone number, and Online Identifiers
  • Commercial Information, including Purchases
  • Location Information, including General location data

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy. 

We may ask you to provide various personal information when using the services, as described below.

We may need to collect and use some of the information listed below because we are either legally required to do so or because we need it to provide the requested services to you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services.

CUSTOMER SERVICE

If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.

PROMOTIONAL ACTIVITIES

If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location dataWe delete or anonymize data concerning your use of our website within 5 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Email address, Postal address, Telephone number, Purchases, General location dataWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 7 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Online Identifiers, PurchasesWe keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form
Data we collect when you sign up for promotional and marketing communications, including Email addressWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Online Identifiers, PurchasesWe retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online IdentifiersWe retain records related to privacy requests as long as necessary to comply with our legal obligations, and for a minimum of 24 months.
Data we collect for security purposes, including Name, Online Identifiers, Internet Activity, Purchases, Credit or debit card numberWe retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Analyzing Data
  • Conducting Surveys
  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Internal Business Operations
  • Managing Event & Guest Data
  • Marketing Our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating Our Website or Mobile Apps
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Providing Cybersecurity
  • Sending Promotional Communications
  • Storing and Managing Data
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersAd Networks, Business Operations Tool, Commerce Software Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing ToolsAd Networks, Commerce Software Tools, Data Analytics Providers, and Shipping Services
Internet ActivityCommerce Software Tools, Payment Processors, and Sales & Marketing ToolsAd Networks and Data Analytics Providers
Commercial InformationBusiness Operations Tool, Commerce Software Tools, and Payment ProcessorsAd Networks and Commerce Software Tools
Financial InformationBusiness Operations Tool, Commerce Software Tools, and Payment ProcessorsNone
Location InformationCommerce Software Tools and IT Infrastructure ServicesAd Networks, Commerce Software Tools, and Shipping Services